Conversion rate optimization agency: we start with how your customers decide

More of the visitors you already have can turn into calls, bookings and sales. We measure your baseline first, ship the fixes that are certain, and test the rest until the numbers say which one wins.

Bring your goals and challenges. We’ll bring the data.

  • Measure first.

    Forms, calls, bookings and sales.

    Your starting line, on record

  • Microsoft Clarity

    Find the leaks.

    Session recordings + heatmaps

    What stops a customer?

  • Jobber Pro Partner
  • Ahrefs Certification
  • Meta Business Partner
  • Google Partner
  • OpenAIChannel Partner
  • AnthropicClaude Partner
  • Shopify Partner
  • Klaviyo Partner
  • Certified B Corporation

Setsail Marketing is a conversion rate optimisation agency based in Vancouver, BC, working with growing businesses, ecommerce stores, B2B and pro services firms, health practices and the public sector across Canada and the US.

  • Its CRO services run on a client's existing live website, with no rebuild: conversion tracking is verified and a baseline captured over at least four weeks, a conversion audit of every key path on desktop and mobile is turned into a prioritised backlog, high-confidence fixes ship directly and are measured against the baseline, and uncertain changes run as A/B tests that need at least two weeks, 95% confidence and 100 conversions per variant before a winner is called.
  • The Standard plan includes two tests and three quick wins a month for $2,500, with no setup fee, and a monthly report of the website's conversion rate against its baseline.
  • Deliverables, timeline and pricing are agreed before work starts, in a 90-day plan, and if the first 90 days don’t produce results, the client gets a full refund.
  • Setsail Marketing is B Corp certified, has generated $100M+ for 500+ clients over 10 years, and has a 100% in-house team of 30+.

For owners who already have the traffic

  • The visits are there. The calls aren't.

    Your ads and search bring people to the site, but the phone doesn't ring as often as the traffic says it should. We find where they leave: a button that goes nowhere, a form that asks too much, no tap-to-call on a phone. Then we fix it and show you the before and after.

  • Your reputation brings them. The page should close the gap.

    People arrive already knowing your name. We make sure the page they land on puts your proof next to the decision and makes engaging you one step, not five.

  • More of your shoppers reach the confirmation page

    We test forms, product pages and checkout, on Shopify or your own platform, and every test result comes with its conversions per variant and the confidence behind it. A lift you can defend, not one you're asked to trust.

Conversion optimisation that starts with the person on the other end of the sale

We start with your customer: how they search, compare and decide. For 10 years, across 500+ clients, that is where our work begins, because a page converts when it answers the question the buyer is actually asking.

  • A client report dashboard with conversion figures

    Measured, not guessed

    We capture your baseline before we touch anything. Every fix is logged with its hypothesis, what changed, and the before and after numbers, so you can see what each change did. A shipped fix is measured against your baseline for at least two weeks before we report it as a result.

  • A client report page with test results

    No early calls

    A test is not called until it has run at least two weeks, reached 95% confidence and recorded 100 conversions per variant. Trending data is not a result.

  • A client website shown on a laptop

    Faster pages, not slower ones

    Every variant is checked against Core Web Vitals before it goes live. A conversion gain that slows your site down is not a win, and a change that does is rolled back.

  • A Setsail team member working at a laptop

    Agreed up front, and in view

    Your deliverables, timeline and pricing are agreed in a 90-day plan before day one. Results are reported against the projection, misses included, by our 100% in-house team.

How our conversion rate optimisation works

One loop, repeated every two to four weeks on your existing site. No rebuild, no launch date to wait for.

A Setsail team member at work in the studio
  1. Check the tracking and capture your baseline

    Before we change anything, our developer verifies in Google Analytics 4 and Google Tag Manager that your conversions are being counted: form submits, phone clicks, bookings and purchases. We confirm your cookie consent controls your analytics, check that campaign tags pass through on your paid and social landing pages, and capture your conversion rate for each key page over at least four weeks. The baseline is saved and shared with you before a single change ships.

  2. Audit every path to a conversion

    We walk each key path on desktop and mobile: the offer, the main call to action, tap-to-call, form length, trust signals and anything that distracts. Then we read the data: heatmaps, scroll depth, rage and dead clicks, session recordings, where people drop out of the funnel, and which devices and segments convert worse. Every idea becomes a hypothesis, scored for impact, confidence and effort, and the ranked list is agreed with your project lead before anything ships.

  3. Ship the fixes that are certain

    Some changes don't need a test: a tap-to-call button in the header, a main button that goes where it should, a form cut toward five fields or fewer, proof moved next to the decision. Pop-ups follow our rules: one at most, never on load, easy to dismiss and never covering the button on a phone. We ship these one at a time where we can, so each result can be traced to one change.

  4. Test the changes that aren't

    Where the outcome is uncertain, we run an A/B or sequential test. A copywriter and a designer make the variant within your existing design system, and a developer builds it, checks both versions render, and checks Core Web Vitals before it goes live. Each test runs to the full rule: two weeks, 95% confidence and 100 conversions per variant. Every readout shows the uplift, the confidence and the conversions on each side.

  5. Report, then go again

    Each month you get one report: what shipped, what was tested, how each test ended, and where your conversion rate stands against the baseline. The ranked list is re-ordered from what the month proved, and the next month's tests are agreed with you.

How the work actually happens
— the full walkthrough video

Trusted by governments and 500+ businesses

10 years · $100M+ revenue generated · 500+ clients

In their words · Reviews ★★★★★

Trusted by Governments and 500+ Businesses in USA & Canada

From political campaigns to nationwide rebrands and massive product launches: an in-house team that moves fast and delivers, across North America and worldwide.

“If I have a client who needs something up in three weeks, you guys will just do it… I never hear no, or ‘it can’t be done’.”

Theodora Jean

Founder & CEO, Coldwater Communications

“Everything that Setsail has designed for us, we try to incorporate that now in all of our presentations, including investor materials.”

Dorthy Cheng

Executive Assistant, CleanDesign

“You made yourselves part of Charlo. You made yourselves part of my story.”

Lia Psomiadis

Founder, Charlo

“We changed our direction of our business and Setsail has been matching that pace each and every time that we made that adjustment.”

Blake Voyer

Microworks Handyman

“I’ll immediately hear from somebody… It’s just handled. It’s just white glove considerate handled without a white glove price tag.”

Melanie Clarance

Co-Founder, AetherEV

“Creating a real strategy with KPIs that aren’t out of touch… this isn’t a pie in the sky story, this is an actionable work plan.”

Lucas Ens

Economic Development Officer, City of Prince George

“We’ve been working with Setsail for 7 years for all our marketing materials, website design, product design, videos, photos. They’ve been great. Responsive, responsible, great materials.”

Larry Knurik

VP Logistics, GVA Brands

“It’s been really easy, smooth, and it’s been a great time, and I’d recommend it to anyone.”

Antonio Zivanovic

Founder, ElektraFi

“Tom and Jason are a thrill to work with… The direction and strategy that they bring to the table is top notch.”

Gordon Lai

Surface 604

“If you’re looking for a marketing team that really gets it and delivers outstanding results, Setsail Marketing is the way to go.”

Sam Atakhanov

Founder, DŌST Bikes

What our conversion rate optimisation services include

  • CRO Standard

    $2,500 a month.

    Book a Growth Strategy call

    Included every month:

    • Two A/B or sequential tests, run to the full significance rule
    • Three quick-win fixes, each measured against your baseline
    • A conversion audit and ranked hypothesis list, kept up to date
    • Core Web Vitals checked on every change
    • A monthly report: what shipped, what was tested, and your conversion rate against baseline
    • Conversion tracking verified on your live site and a baseline captured over at least four weeks

    Your audit, ranked list and every test call are run by our Head of Strategy. Our developers ship each fix and build each test, a designer and a copywriter make each variant, and your monthly report comes from our COO.

10 Years in Business$100M+ revenue generated500+ clients

  • B Corp Certified
  • Google Partner
  • Meta Business Partners
  • OpenAI
    Channel Partner
  • Anthropic
    Claude Partner
  • Shopify Partners
  • Clutch, rated 4.9 out of 5

Book a Growth Strategy call

30 minutes, free.

Tell us what you want more of, and we'll tell you plainly whether CRO is the right next step.

10 years · $100M+ revenue generated · 500+ clients

Before the call, we run a 200+ point audit of your full online presence, so we arrive already knowing your starting point. On the call, we’ll walk you through:

  • What we found and what it means for your business
  • Where your competitors are outperforming you
  • Your top priorities — what to fix first

Bring your goals and challenges. We’ll bring the data.

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Hiring a CRO agency? What to check first.

A bearded Setsail team member focused on his monitor, in front of a painted mural

Choosing a conversion rate optimisation agency

Ask what they measure before they change anything. Without verified tracking and a baseline, no one can show what a change did. Then ask when a test is called a winner, and whether every change is checked for page speed. Setsail verifies your tracking and captures at least four weeks of baseline first, calls a test only after two weeks, 95% confidence and 100 conversions per variant, and checks Core Web Vitals on every change.

Book a Growth Strategy call
A Setsail team member in a red sweater working at his desk, monitors beside him

CRO agency vs CRO consultant

A consultant can audit your site and hand you a list of ideas. The value comes from shipping them and proving what worked. Ask who builds each fix and each test, and who reports the result against your baseline. At Setsail, our Head of Strategy runs your audit and every test call, our developers ship each fix, a designer and a copywriter make each variant, and you get one monthly report against your baseline.

Book a Growth Strategy call

Questions about conversion rate optimisation

Book a Growth Strategy call

Setsail Marketing

Average client relationship

7+ years

Setsail Marketing team members at work in the studio
In Business Since
2016
In‑House Team
100%

Vancouver, BC + Beaverton, OR

What does a conversion rate optimisation agency do?
It works on the site you already have so that more of your visitors take the action you want: call, book, fill in a form or buy. At Setsail that means verifying your tracking, capturing a baseline, auditing every path to a conversion, shipping the fixes that are certain and testing the ones that aren't, then reporting your conversion rate against the baseline every month.
What do I get each month, and what is the pricing?
CRO Standard includes two A/B or sequential tests and three quick-win fixes a month, a ranked list of what to try next, Core Web Vitals checks on every change and a monthly report. The investment is $2,500 a month, with no setup fee. Your deliverables, timeline and pricing are agreed up front in a 90-day plan before day one.
Do I need conversion tracking in place first?
Yes. Nothing changes on your site until we've verified your conversions are being counted and captured a baseline over at least four weeks. If your tracking needs to be built rather than checked, that's our conversion tracking setup, priced separately from $1,500, and it's done first.
How long before I see results?
The baseline takes at least four weeks, and each test runs at least two weeks before it's called. Quick wins are measured against the baseline from the day they ship. You see every result in your monthly report, misses included.
Is my site busy enough for A/B testing?
A test needs at least 100 conversions per variant, two weeks and 95% confidence before we call a winner. If your site can't reach that in a reasonable time, we'll tell you on the call, and the work leans on quick wins measured against your baseline instead. Your baseline is still captured, and every fix is still measured against it for at least two weeks.
Will you rebuild my website?
No. Conversion rate optimisation runs on your existing live site, and test variants are designed within your existing design system. If you need a new site, that's our website design and development service.
Is there a guarantee?
Yes. If your first 90 days don’t produce results, you get a full refund.
What happens on the Growth Strategy call?
It's 30 minutes, free to book, with no obligation. You tell us about your business, your site and what you want more of. It's a qualification call, so we'll tell you plainly whether we're a fit. If we are, the next step is your Growth Strategy: a sourced read of your market. It starts with a deposit, credited in full against your first month, and it's yours to keep either way.

Get your free audit

See what’s costing you leads. We run a 200+ point audit of your website, search visibility, competitor ads and conversion setup, then email you what to fix first.

Your details are used to build your audit and share it with you. We do not share or sell your information.